Akinika Debt Recovery has an 8-step collection process when chasing clients for outstanding arrears. We have detailed this below:
Step 1: Your debt is transferred to Akinika for collection by your creditor. Akinika will try and work with you to agree an affordable repayment plan to help you clear your outstanding balance.
Step 2: Akinika will send you a confirmation letter which explains how much you owe and request that you contact them. They hope to try and understand your individual circumstances before agreeing to a suitable arrangement.
Step 3: They will follow up the letter (mentioned in step 2) with a phone call. This phone call is to contact you to ensure you understand the situation.
Step 4: If Akinika fail to receive a response to their initial letter or phone call, further letters and telephone calls will be made to you. These will explain what steps they will now take to recover the remaining debt, as well as outlining what options you have. In some cases, this could include legal action.
Step 5: Once the debt collection agency is able to contact you, they state that they will listen and try to understand your personal circumstances. They will complete an income and expenditure sheet with you to help them understand the financial picture. With this information, they will inform you of your options, and point you to alternative help, if necessary.
Step 6: Akinika Debt Recovery hope to reach a suitable repayment plan with you to clear any outstanding debt that you owe.
Step 7: Your account with Akinika Debt Recovery will be reviewed regularly, and they will notify you of any defaults. They state that you should contact them if you’re unable to make any agreed payments, as they hope to work with you to resolve the situation.
Step 8: Akinika hope to come to a suitable resolution for all the clients that they work with. They state that they will consider your personal circumstances to settle the outstanding debt by looking at your affordability.
At Refresh, our team of friendly money advisors understand how challenging it can be when debt collection agencies such as Akinika Debt Recovery start their recovery process. We realise it isn’t always easy to make debt collection agencies understand your personal and financial situation. The number of letters they send to you, as well as the numerous phone calls they make only add further pressure.
The good news is that Akinika Debt Recovery are not allowed to give you any false information about their legal rights. If you feel that you’ve been given incorrect information, you should alert the Financial Conduct Authority (FCA) immediately. Remember to make a note of what was said, along with the date and time it occurred.
Our specialist advisors are able to negotiate a repayment plan that is within your affordability. If you have debts that are being chased by Akinika Debt Recovery, or any other creditor or debt collection agency, we can help you find the right solution by explaining what options are available to you.
Contact Refresh Debt Advice today by calling 0800 121 48 63 or alternatively, complete the online form on this page to request a call-back.