Frontline Collections – Debt Collection Agency

A Guide to Frontline Collections debt recovery in the UK.

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This Guide Includes

1. Frontline Collections – Debt Collection Agency

2. Who are Frontline Collections?

3. What can Frontline Collections do?

4. What should I do if Frontline Collections contact me?

5. How do I contact Frontline Collections?

5. How can Refresh Debt Advice help me stop Frontline Collections?

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Frontline Collections – Debt Collection Agency

Have you been contacted by Frontline Collections, perhaps by a letter through your mailbox or a phone call made to you? If this is the case, it could be because you’re behind on repayments to your creditors, whether you’ve paid late or missed payments completely. Our ultimate guide to Frontline Collections hopes to address any concerns you may have, as well as informing you how Refresh Debt Services are able to help.

If you’re trying to make repayments to your creditors, it can be stressful when you’re placed in a difficult financial situation. It’s not always easy when you’re looking for the right solution, we hope to address that. Are you currently trying to make repayments to creditors for any of the following: pay day loans, credit cards, store cards, catalogues, doorstep loans, overdrafts, or utility bills? This can be challenging, especially when you start to realise that everyday living costs are only increasing as each year passes.

At this stage, it will be helpful for you and your family to know that debt recovery agencies such as Frontline Collections are not bailiff or enforcement agents. In the unlikely event that you do receive a visit, remember that their agents do not have the same rights that bailiff/enforcement agents have.

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Who are Frontline Collections?

Frontline Collections is a UK debt collection agency, they were formed in partnership with Federal Management in 2005. The company’s objective is to solely specialise in the collection of private debt in line with their client’s requirements.

The company has a legal dispute and mediation team and state that less than 1% of their cases require court action.

The debt collection agency’s main office is located in Manchester and they also have offices in Lancashire, Glasgow and London.

Frontline Collections are members of the Credit Services Association (CSA).

Are you struggling with debt and need help to stop Frontline Collections? Call our specialist advisors today on 0800 121 48 63 or complete the online form to request a call-back.

What can Frontline Collections do?

Frontline Collections do not have any extra-legal rights given to them when it comes to chasing up and recovering debt from customers. The debt collection agency is unable to take any extra action that the original creditor would not be able to take themselves when pursuing outstanding balances.

This means that Frontline Collections have to play by the same rules that the original creditor would have to abide by when trying to recovering the remaining debt.

Frontline Collections will try to reach you through letters they send to your mailbox and phone calls made to your landline and/or mobile phone.

Our team of expert money advisors know exactly what it’s like when helping people deal with debt collection companies like Frontline Collections. We take into consideration any details of your current personal and financial situation, as we realise making debt collection agencies understand this isn’t easy. Any threatening letters sent to you, as well as the constant phone calls that Frontline Collections make only add more pressure and further stress.

Fortunately, Frontline Collections are unable to provide you or anyone else with any inaccurate information when considering their legal standing. If you believe that you’ve been given the wrong advice by Frontline Collections, we recommend that you inform the Financial Conduct Authority (FCA) as soon as possible. It will be useful to make a note of what occurred, as well as including the time and date.

The specialist advisors here at Refresh Debt Services will help you find the right solution by looking at your personal and financial circumstances. We can negotiate a repayment plan that is both affordable and sustainable for you. Whether you have debts that are held by Frontline Collections, as well as any additional debts elsewhere, we can discuss a range of options that will help you become debt free.

Contact Refresh Debt Services today by calling 0800 121 48 63 or complete the online form on this page to request a call-back.

What should I do if Frontline Collections contact me?

Debt collection agencies such as Frontline Collections will contact you at some point, if you’ve defaulted on any of your repayments to a creditor. When this happens, it will be helpful to know your rights as well as how to deal with them. You can discuss a range of options available to you by speaking to a specialist advisor today at Refresh Debt Services. Alternatively, complete the form on this page to request a call-back at your earliest convenience.

Remember to keep copies of any emails and letters that Frontline Collections send you. These will contain important information such as reference numbers and balances owed on each account.

Frontline Collections will send you lots of automated emails and letters. Debt collection agencies will request that you contact them to set up a repayment plan to pay the arrears as soon as possible.

If you’re finding it difficult to agree to a suitable repayment plan, debt collection agencies such as Frontline Collections may offer you an out of court settlement to settle the balance owed. Unfortunately, they won’t always take into account your current financial circumstances, and will try and add further pressure by threatening you with court action. However, in most cases, it won’t lead to this. This will largely depend on the type of debts you have, as well as the amount owed on each account.

It’s important to remember that a lot of the correspondence Frontline Collections send your way will be automated. This means that a similar letter will also be sent to hundreds and thousands of other customers that the debt collection agency is trying to recover money from. Minor differences within the letters will be your personal details, creditor names and balance amounts.

It can often be difficult to reach a suitable agreement with debt collection agencies such as Frontline Collections. Here at Refresh Debt Advice, we’ll consider both your personal and financial circumstances before we go through what options and solutions are available to you. Our trained experts will look at what you can realistically afford to pay each month, this will help us ensure that any repayment plan we set up for you meets your needs. By going through a detailed household income and expenditure, we can discuss a range of wider financial solutions, ultimately helping you become debt free through an informed decision.

If you have been contacted by Frontline Collections or any other debt collection agency, contact Refresh Debt Advice today to speak to a specialist advisor on 0800 121 48 63 or complete the online form on this page to request a call-back.

How do I contact Frontline Collections?

You can contact Frontline Collections through a number of different ways.

If you want to contact Frontline Collections through the post, you can write to them at: Advantage House, 132-134 Great Ancoats Street, Manchester, M4 6DE

If you wish to speak to Frontline Collections over the phone, call: 0333 043 4426

Here are Frontline Collection’s office opening times:
8:30am – 6:00pm, Monday to Friday
TBC – Saturday
Closed – Sunday

Remember that any telephone calls you make are likely to be recorded.

You can visit Frontline Collections’ website at:

If you need to send Frontline Collections an email, you can send them a message at the following email address:

How can Refresh Debt Advice help me stop Frontline Collections?

Our team of friendly money advisors know how stressful and worrying it can be when you’re contacted by a debt collection agency like Frontline Collections.

If you’ve received emails, phone calls or letters from Frontline Collections, this only adds further pressure when you’re trying to reach a suitable agreement. Our friendly experts will consider both your personal and financial circumstances before advising on what wider financial solutions are available to help you become debt free.

If you need help with Frontline Collections or with any other outstanding debts, contact Refresh Debt Advice today on 0800 121 48 63 or alternatively, complete the online form to request a call-back.

Reviews & Testimonials

I really appreciate the support I was given regarding debt advice. I was provided with the upmost respect and there was no judgement at all. As difficult as it was to go through my situation, the advisors made me feel comfortable and were able to support me to find a solution to better manage my debts. A huge thank you to Jay and Keeley.
IB Whittaker
I was in a really bad situation due to a sad divide between my family but when I came to Refresh Debt Services, my mind was almost at complete ease. Keith Brady in particular is a lovely advisor and does his utmost to not only help, but follow each step along the way with perfect understanding of each situation. Couldn't recommend this company enough.
Michelle D'Arcy
Keith was great! constantly asked if I had any questions, made sure I understood everything, didn't rush me when I was getting information. Totally professional but also put me at ease and we even had a little joke. The weight of the world has been lifted off my shoulders. 100% recommend them.
Craig Newkland
Very very good service and advice. People at Refresh are friendly, polite and knowledgeable. Would recommend to anyone.
Linda Harvey
From the day i started my DMP the team have been more than helpful and respectful. Over the Last years i have had know reason to contact Refresh as i never had any issues with my payments ect. In the last week as my DMP has come to an end i needed advice and support with being able to show proof my DMP had come to and end and i now owe nothing, but also a huge weight lifted from my shoulders. Brenna my account manager was soo helpful and understanding and took her time to chat to me and send me all the info i had asked for. These people are not judgmental or insensitive, just helpful people trying to help you get back on track!! Thank you
jean roaach
I found refresh very helpful when I was struggling with my debts. I received monthly statements and updates on what I was paying and when things changed and was only to happy to help with any problems I had all ways pleasant on the phone and understanding. Lucky enough I am debt free thanks to refresh would highly recommended them
Keith was so helpful! Made me feel very comfortable to talk to him about the help I needed. Would recommend anyone who is struggling to talk to him! Fantastic service! Couldn’t be more grateful of his time and help!
Keith was absolutely brilliant. I was a victim of a sophisticated Bitcoin scam which has been largely responsible for my present financial predicament and I feel embarrassed and ashamed that I allowed this to happen to me.As a result I was really scared as I began to think that everything was fraudulent including Debt Management agencies. Right from the start I felt safe and reassured with Keith. He not only knew his stuff but validated my feelings and perceptions, was not at all judgemental and his concern and empathy were genuine with marked social, psychological and emotional intelligence and sensitivity. For the first time since I realised I had been scammed I could sleep. I felt protected and I still do. He would make a very good psychiatrist.
From the moment I spoke to Keith he put me at ease. He professionally took me through the possible steps, answering any questions that I had and his empathy and reassurance was very appreciated. Once I came to a final decision on what I needed Keith again answered any other questions and quickly put the plan into action. Honestly I had spent so many days/nights worrying about the debts once I had finished talking to Keith I felt like a huge weight was lifted from My shoulders!! I can’t thank Keith enough for taking the time to listen and then implement the plan for me! 10/10
Zdenka Suchankova
Its a very friendly staff, just 5:45 I wait for next phone call and now its a5:50 and nobody call me. Something wrong?

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