Robinson Way – Debt Collection Agency

A Guide to Robinson Way debt recovery in the UK

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This Guide Includes

1. Robinson Way – Debt Collection Agency

2. Who are Robinson Way?

3. What can Robinson Way actually do?

4. What should I do if Robinson Way try to contact me?

5. How do I contact Robinson Way?

6. How can Refresh Debt Advice help me stop Robinson Way?

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Robinson Way – Debt Collection Agency

Have you or someone you know recently had a phone call or received a letter through the post from Robinson Way debt collection agency? If yes, there’s probably a good chance that you might have missed one or more of your monthly payments to a creditor that you owe money to. Our ultimate guide explains who Robinson Way are, what they can do, what you should do if they contact you and more importantly, how Refresh Debt Services will be able to help you.

Through our financial industry experience, the money advisors here at Refresh know exactly what it’s like when you’re behind on your monthly creditor payments. Being in debt can be a difficult experience for anyone. The added pressure can cause frustration. You’re currently trying to make payments to your credit cards, catalogues, mobile phone bills, and overdrafts etc. This can be challenging, when you consider that living costs go up each and every year, it doesn’t make the situation any easier to deal with.

It will be useful for you to know that a debt collection agency like Robinson Way isn’t an enforcement agency. What this means for you is that Robinson Way don’t have the same rights as a bailiff or enforcement agent would have. That’s one thing you don’t need to be concerned about when dealing with regular debt collection agencies.

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Who are Robinson Way?

Robinson Way is a debt collection agency that operates within the UK. They’re there to try and recover outstanding debts that anyone owes money to.

The debt collection agency states that their “principle and only objective is to deliver outstanding collection services that meet both our clients’ needs and those of a highly regulated and compliant business group.”

Robinson Way Limited is a subsidiary of Hoist Finance, and they have been collecting consumer debt for nearly 40 years. They service both, portfolios contained within Hoist Finance, and also provide contingent collection services to a large number of clients outside of Hoist Finance.

The company state that their principles are defined around the following four cornerstones:


  • Transparency
  • Honest Relationships
  • Creativity
  • Personal Responsibility


The debt collection agency’s clients include banks, utility companies, retailers and debt purchasers.

They are also a founding member of the Credit Services Association (CSA), and adhere to the CSA’s Code of Practice. Additionally, they are also members of the Lending Standards Board.

Robinson Way provide the following services:


  • Lettering, telephony, SMS and email contact
  • Litigation
  • Trace through their trace and investigation teams
  • Reconnection – through their field team


If you’re struggling with debt and need help to stop Robinson Way, call our specialist advisors on 0800 121 48 63 or complete the online form to request a call-back.

What can Robinson Way actually do?

As a debt recovery agency, Robinson Way do not have any extra legal grounds when they’re trying to recover outstanding debt. They can only take a similar level of action that the original creditor would proceed with when chasing you up for the remaining balances. This essentially means that Robinson Way have to follow the same guidelines as the original creditor would have to follow when pursuing you for any outstanding arrears.

The debt collection and recovery agency will try to make contact with you through a number of different methods. They could try and reach you by sending you letters, calling you, emailing you, or sending SMS messages to your mobile phone.

Our trained specialists know what it feels like when Robinson Way try to contact you. We can help you deal with debt recovery companies like Robinson Way. Trying to make them listen and understand your personal financial circumstances can be difficult. The many letters they will send to you as well as the number of calls their employees make don’t make the situation any easier to deal with.

Here’s some good news, debt collection agencies like Robinson Way are not allowed to give you and your family any incorrect information. They cannot deceive you about their legal standing. If you believe that Robinson Way, or any other debt collection agency for that matter, has given you incorrect information, you must write a letter of complaint and send it to them directly (see contact details below). We also recommend you inform the Financial Conduct Authority (FCA) as soon as possible. It will be useful to record any important details of what actually happened, including the date and time.

The friendly money advisors here at Refresh Debt Services will be able to help you with any debt you may have. We take note of both your personal and financial circumstances when proving impartial advice. We will find the right solution to meet your individual needs, helping you become debt free in the process. Our team will work with your creditors to negotiate an affordable and sustainable repayment plan on your behalf. Whether you have debts with Robinson Way, or anyone else, speak to one of our specialists today to get started.

Speak to a specialist money advisor today by calling 0800 121 48 63 or simply complete the online form to request a call-back.

What should I do if Robinson Way try to contact me?

We want everyone we help to know what their rights are, as we believe being informed is a good place to start when being contacted by a debt collection agency like Robinson Way. The experienced team here at Refresh are able to help you become debt free by going through a number of different wider financial solutions. Contact us today for expert advice, and find the right resolution for your individual circumstances.

Robinson Way send all their customers a large variety of standardised letters, remember that most of these will be automated, meaning a very similar letter will be sent out to anyone that has outstanding debt which Robinson Way are trying to collect. The debt collection agency will ask you to call them to set up a suitable arrangement to repay the defaulted accounts that you owe money to.

We recommend that you keep a record of any letters, emails and text messages Robinson Way send your way. As these will have reference numbers and breakdowns of any defaulted account balances.

Debt recovery companies will try to use a few different tactics to intimidate you, especially if you’re not able to come to a satisfactory arrangement. Robinson Way will try to offer their clients to settle the debt outside of court. The company can make life difficult for you and your family, if they threaten to take you to court. However, in reality, this will ultimately depend on the level of debt as well as other circumstantial details of your case. It is uncommon for Robinson Way to make you bankrupt but this is an option that debt recovery companies have.

It’s helpful to know that the majority of letters and emails you will be sent by Robinson Way are actually automated. These same emails and letters will be sent out to anyone that Robinson Way are attempting to recover unpaid debt from, the differences will be names, creditors, and the balance due.

Robinson Way can make it difficult for you and your family when you’re trying to agree to a reasonable payment plan. Our specialists advisors have been fully trained when dealing with debt collection agencies. We can help you find the right solution to meet your current financial situation by looking at what you can realistically afford to pay each month. We’ll go through your household income and expenditure details to help us advise you on what steps to take, ultimately helping you clear any debt that you may have.

If you’ve been contacted by Robinson Way or any other debt collection agencies, call Refresh Debt Services today to speak to a specialist advisor. We provide free impartial advice. We can advise on a number of solutions to help you become debt free.

How do I contact Robinson Way?

You can contact Robinson Way through a number of different ways.

If you wish to contact Robinson way via post, you can write to them at the following address: Robinson Way Limited, Carolina Way, Quays Reach, Salford, Manchester, M50 2ZY

If you wish to speak to someone at Robinson Way, call 0800 121 6902

Robinson Way’s office opening times are as follows:
8:0am – 8:30pm, Monday to Friday
9:00am – 4pm Saturday
Closed – Sunday

Remember that telephone calls may be recorded.

You can visit Robinson Way’s website by clicking the following link:

If you need to send Robinson Way an email, you can send them a message at:

How can Refresh Debt Advice help me stop Robinson Way?

Our team of specialist advisors know exactly how difficult and frustrating it can be when you are contacted by Robinson Way, or any other debt collection agency.

It can be a stressful experience for anyone who’s in debt. It doesn’t become any easier when they make phone calls to you throughout the day and send you letters. If you fall behind on any monthly repayments, you may no longer be in control of the financial situation. Our friendly money advisors will help you to find the right wider financial solution. Through our knowledge and experience, we’re able to advise on what steps you should take if you wish to become debt free, helping you every step of the way.

If you need help with Robinson Way, or assistance with any other debts or collection agencies pursuing you, contact our expert advisors today on 0800 121 48 63 or complete the online form to request a call-back.

Reviews & Testimonials

I really appreciate the support I was given regarding debt advice. I was provided with the upmost respect and there was no judgement at all. As difficult as it was to go through my situation, the advisors made me feel comfortable and were able to support me to find a solution to better manage my debts. A huge thank you to Jay and Keeley.
IB Whittaker
I was in a really bad situation due to a sad divide between my family but when I came to Refresh Debt Services, my mind was almost at complete ease. Keith Brady in particular is a lovely advisor and does his utmost to not only help, but follow each step along the way with perfect understanding of each situation. Couldn't recommend this company enough.
Michelle D'Arcy
Keith was great! constantly asked if I had any questions, made sure I understood everything, didn't rush me when I was getting information. Totally professional but also put me at ease and we even had a little joke. The weight of the world has been lifted off my shoulders. 100% recommend them.
Craig Newkland
Very very good service and advice. People at Refresh are friendly, polite and knowledgeable. Would recommend to anyone.
Linda Harvey
From the day i started my DMP the team have been more than helpful and respectful. Over the Last years i have had know reason to contact Refresh as i never had any issues with my payments ect. In the last week as my DMP has come to an end i needed advice and support with being able to show proof my DMP had come to and end and i now owe nothing, but also a huge weight lifted from my shoulders. Brenna my account manager was soo helpful and understanding and took her time to chat to me and send me all the info i had asked for. These people are not judgmental or insensitive, just helpful people trying to help you get back on track!! Thank you
jean roaach
I found refresh very helpful when I was struggling with my debts. I received monthly statements and updates on what I was paying and when things changed and was only to happy to help with any problems I had all ways pleasant on the phone and understanding. Lucky enough I am debt free thanks to refresh would highly recommended them
Keith was so helpful! Made me feel very comfortable to talk to him about the help I needed. Would recommend anyone who is struggling to talk to him! Fantastic service! Couldn’t be more grateful of his time and help!
Keith was absolutely brilliant. I was a victim of a sophisticated Bitcoin scam which has been largely responsible for my present financial predicament and I feel embarrassed and ashamed that I allowed this to happen to me.As a result I was really scared as I began to think that everything was fraudulent including Debt Management agencies. Right from the start I felt safe and reassured with Keith. He not only knew his stuff but validated my feelings and perceptions, was not at all judgemental and his concern and empathy were genuine with marked social, psychological and emotional intelligence and sensitivity. For the first time since I realised I had been scammed I could sleep. I felt protected and I still do. He would make a very good psychiatrist.
From the moment I spoke to Keith he put me at ease. He professionally took me through the possible steps, answering any questions that I had and his empathy and reassurance was very appreciated. Once I came to a final decision on what I needed Keith again answered any other questions and quickly put the plan into action. Honestly I had spent so many days/nights worrying about the debts once I had finished talking to Keith I felt like a huge weight was lifted from My shoulders!! I can’t thank Keith enough for taking the time to listen and then implement the plan for me! 10/10
Zdenka Suchankova
Its a very friendly staff, just 5:45 I wait for next phone call and now its a5:50 and nobody call me. Something wrong?

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